Thank you for choosing Hydrroflask.store! We are committed to providing you with the best products and services. If you are not satisfied with your purchase or have any problems, our return policy will help you solve the problem. Please read the following return terms carefully:
- Return Terms
If the product you received was damaged or defective during shipping, we will provide you with a full refund or replacement.
If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product, provided that the product is unused, undamaged, and in its original packaging.
Special reminder: The product must be in its original condition, including unopened, unused, and with all original tags and packaging. - Return Process
Contact Customer Service: Please contact us within 30 days of receiving the product and provide the order number, purchase date, and reason for return.
Return Approval: Our customer service team will review your return request and respond within 3 business days. If eligible for return, we will provide you with a return address and detailed return instructions.
Returning Products: Please ship the product back to the return address provided. Please make sure to use a trackable postage method and package the item properly to avoid damage during transportation.
Refund processing: We will complete the refund processing within 7 working days after receiving the returned item, and the refund will be returned to the original payment method. Please note that the refund time may be affected by the payment platform’s processing time. - Return shipping costs
Issues or damaged items: If the item is damaged or has quality problems during transportation, the return shipping cost will be borne by us.
Other reasons for return: If you apply for a return for personal reasons only (such as dislike, unsuitable, etc.), the return shipping cost will be borne by you. We recommend that you choose a postage method with tracking service to ensure that the returned item can arrive safely. - Refund policy
Once the returned item is confirmed to be correct, we will refund your payment to the original payment method.
Please note that the refund does not include the initial shipping fee unless there is a quality problem with the item or we sent the wrong item. - Items that are not accepted for return
The following items are not supported for return:
Customized items: If you purchased customized or personalized items, these items are generally not returnable.
Used or damaged items: If the item has been used or damaged, it cannot be returned.
- Cancelling an order
If you wish to cancel your order before it has been processed, please contact our customer service team as soon as possible and we will do our best to process it for you.
If the order has been shipped, you will need to wait for the item to arrive before processing the return. - Returns in special circumstances
If you encounter special circumstances (such as force majeure, shipping delays, etc.), we will do our best to help you and negotiate a solution. - How to contact us
If you have any questions about returns or need further assistance, please contact us at the following:
Email: hydrroflask@store.com
Customer service phone: +15559334957 (weekdays 9:00 AM – 5:00 PM)
We will provide you with support as soon as possible and ensure that your return experience is as smooth as possible!
Hydrroflask.store – We are committed to making your shopping experience worry-free, thank you for your understanding and support!